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Cancellation Policy

These terms apply to every appointment booked with MYO Rehab & Wellness, trading as Myo Wellness, whether booked online, by phone or in person. How we handle your information is covered in the Privacy Policy.

Notice

Please give at least 24 hours' notice to cancel or reschedule an appointment. With that notice there is no charge, and we will do our best to find you another time.

Late cancellations and no-shows

  • Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to the full cost of the scheduled service.
  • Missed appointments without notice may be charged the full fee.
  • We take exceptional circumstances into account, such as an emergency or sudden illness, and may waive a fee at our discretion.

Deposits

Some treatments require a non-refundable deposit to confirm the booking. The amount and terms are shown at the time of booking. A deposit is forfeited if the appointment is cancelled with less than 24 hours' notice or not attended, and is otherwise applied to the cost of the treatment.

Subscription Pass

Sessions booked on the Subscription Pass need at least two hours' notice to cancel. The pass is for one person and cannot be shared, and runs for a minimum of twelve weeks before it can be cancelled.

Refunds

If a service has been paid in full and we cannot provide it, we will offer a transfer of the booking, a credit or a refund, as appropriate under the Consumer Guarantees Act 1993. Deposits are non-refundable except where the law requires otherwise or at our discretion.

Unpaid fees

Unpaid fees may be referred to a collection agency. Clients are responsible for reasonable recovery costs.

ACC appointments

These terms apply to ACC appointments in the same way. ACC covers part of the cost of treatment for an accepted claim, but a late cancellation or missed appointment is not covered by ACC and is charged to you.

Questions

If you need to cancel or move an appointment, the quickest way is through the online booking link in your confirmation, or call us on 022 089 8001. For anything else, email enquiries@myowellness.co.nz.